Returns & Exchanges

We believe in love at first swipe (of lip balm). But just in case…

• 90-Day Money Back Guarantee: If you’re not 100% satisfied, you can return your item within 90 days—no questions asked.

• Exchanges: Changed your mind or picked the wrong color/model? We’ll exchange it for free—we’ll even cover return shipping.

• Refunds or Replacements:

  • Received a damaged or defective item? We’ll replace it or give you a full refund—your choice.

  • Refunds are processed within 5–10 business days of receiving the return.
    

Lost or Damaged Packages

If your package is lost in transit or arrives damaged:

• Contact us within 7 days of the expected delivery date.

• We’ll immediately issue a replacement or refund.

To start a return or exchange, email us at help@rhodelipcase.shop with your order number.